Bd11 bus's Privacy Policy

When you register or use bd11 bus, we may collect several types of information. This data falls into three main categories:

a) Information You Provide Directly:

• Full name, date of birth, national ID or passport number.
• Mobile number and email address.
• Current and permanent address.
• Payment details (bKash/Nagad number, bank account number).
• Photos or documents uploaded for KYC verification.

b) Automatically Collected Information:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Platform activity logs (login times, game history).
• Information collected through cookies and tracking technologies.
• Transaction history and financial activity.

c) Information Received from Third Parties:

• Transaction confirmation details received from payment providers.
• Data received from identity verification services.
• Information received through fraud prevention services.

BD11 Bus uses collected data for specific, legitimate purposes. The table below provides a detailed breakdown of our data usage purposes and the legal basis for each.

We will never use your information for any purpose outside this list. If we ever need to use your data for a new purpose, we will notify you in advance and obtain fresh consent where required.

Bd11 bus never shares your data with third parties for advertising purposes. You can also unsubscribe from our own promotional emails or messages at any time.

Bd11 bus does not share your personal information with any third parties except in the following limited circumstances:

Service Provider Partners: BD11 Bus works with trusted third parties for payment processing, KYC verification, and technical support. These partners are given only the information they need and are required to uphold our privacy standards.

Legal Obligation: We may be required to disclose information in response to lawful requests from Bangladeshi courts, regulatory bodies, or law enforcement authorities. In such cases, we will share only the minimum information necessary.

Business Transfer: If BD11 Bus undergoes a change in business operations in the future — such as a merger or acquisition — user data may be transferred to the new ownership. We will notify you in advance if this occurs.

Bd11 bus uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collects website usage statistics to help improve our services.
• Security Cookies: Used to detect fraudulent activity.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Bd11 bus employs industry-standard technical and organizational measures to keep your data safe. The key components of our security framework are:

• AES-256 Encryption: All sensitive data stored in our databases is protected with strong encryption.
• SSL/TLS Protocol: All communication between the server and users takes place over encrypted channels.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Security audits are conducted periodically by independent experts.
• Access Control: Employee data access is restricted through strict role-based access controls.

That said, no one can guarantee 100% security on the internet. In the event of a security breach, we will promptly notify affected users and take the necessary steps to address it.

Keep your password strong, never share it with anyone, and avoid logging into your account over public Wi-Fi. These steps are essential for your own security.

As a BD11 Bus user, you have a number of important rights over your own data:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: Under certain circumstances, you have the right to request the deletion of your data.
• Objection to Processing: You have the right to object to the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Withdrawal of Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, email us at support@bd11bus.app. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.

BD11 Bus is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age verification is carried out during the registration process.

If a parent or legal guardian becomes aware that their minor child has accidentally created an account on bd11 bus, please contact us immediately. We will promptly close the account and delete all associated data.

BD11 Bus primarily serves users in Bangladesh, and our main servers are located in Bangladesh and the Asia region. However, for certain technical services, your data may be processed on servers in other countries.

For any international transfer of data, we ensure that:

• The recipient country has adequate data protection measures in place.
• Data transfer agreements comply with international standards.
• Third-party service providers are required to comply with our privacy standards.

For more details about international data transfers, please get in touch with us.

Bd11 bus reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following channels:

• A notification will be sent to your registered email.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. Our dedicated Privacy Team will review your matter with the attention it deserves.

• Email: support@bd11bus.app
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 48 hours

We will make every effort to resolve your privacy complaints as quickly as possible. If our response does not satisfy you, you have the right to escalate the matter to the relevant authority.